Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at:
Sale items & seconds (if applicable)
Only regular priced items may be refunded, unfortunately sale items and any items purchased from our "seconds" collection cannot be refunded.
Exchanges (if applicable)
Exchanges for the UK can be requested if products are faulty or damaged and fall within the 30 day period by sending us an email at:
We only replace overseas items if they are defective or damaged. If you need to exchange it for the same item, send us an email at:
To return your product, you should first download the returns form here:
This form must be filled out and included in your return. Failure to do so may delay any refunds.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For information about shipping and Covid-19 updates then please visit our shipping page here