Below you will find our most commonly asked questions for the Baby’s First Year Subscription Package and for The Little Sensory Box website:
How does the Baby’s First Year subscription work?
The Baby’s First Year Subscription Package is an award-winning quarterly based subscription, which means you will be billed and receive a new age specific box once every 3 months. Your subscription will end once you receive the 9-12 month box.
Once you have signed up, you will be billed £43.97 immediately, your next payment(s) will then be scheduled for every 3 months thereafter, until your subscription ends.
View more details here: Baby’s First Year Subscription Package
What ages is the Baby’s First Year subscription suitable for?
Our boxes have been created specifically for a baby’s first year focusing on age specific development stages. They are suitable from birth up to 12 months of age. We offer sign ups from 0-3 months, 3-6 months and 6-9 months.
How many boxes will I receive when I join the Baby’s First Year Subscription Package?
Depending on your baby's age when signing up, will depend on how many boxes you will receive. If you sign up from 0-3 months, then your baby will receive 4 boxes in total through the year (one every 3 months). If you sign up from 3-6 months, then your baby will receive 3 boxes in total through the year (one every 3 months). If you sign up from 6-9 months, then your baby will receive 2 boxes in total through the year (one every 3 months).
What can I expect in my Baby’s First Year boxes?
Your baby’s box will contain age specific toys and resources to encourage your baby to learn through play. You can expect to receive a minimum of 5 items in your box, such as sensory toys, wooden toys, development toys and/or educational resources, which will be appropriate for your baby’s age and stage of development.
Check out our Baby's First Year Subscription collection page for an example video.
How do I know how to play with each toy with my baby?
Each box includes a QR code affixed to the inside of your box for you to scan and access a “ways to play” guide detailing the development milestones your baby may achieve and how to introduce each toy into your play sessions.
Why are there only 4 boxes available throughout the Baby’s First Year boxes?
Your baby does not need a lot of toys and each baby develops differently. Each item selected in your box has been carefully chosen to grow with your baby, meaning they can be enjoyed over and over again. You will also get the best out of each box before your next one arrives.
My Baby is 4 months old, is the 3-6 month box still relevant?
Yes, each box has been designed to focus on specific development milestones. Each month, your baby will grow and develop and will learn how to use and play with each item in new ways. Allowing 3 months in between each box allows you and your baby to truly get the best out of each item.
What if my baby is behind on the standard development curve?
We like the term babies learn in stages and not ages. Although our Baby’s First Year boxes are aimed at specific age stages, we appreciate that not all babies develop at the same rate. Which is why we choose open ended toys for your baby to explore meaning that they can be played with in various ways. Our boxes encourage hands on learning so that your baby can learn at their own pace.
When can I expect to receive my Baby’s First Year box?
When signing up, please refer to the product description page or your order confirmation email – this will give you a specific date for when your first box will be dispatched by. We generally dispatch your first box earlier than the scheduled date, but this allows us to deal with any supplier/stock issues if it arises.
Your subsequent boxes will be dispatched between 1-3 working days after your next payment is processed.
Please refer to our Covid shipping policy for updates on delays.
I want my next box to arrive sooner than 3 months – is this possible?
Yes this is possible. You can log in via the website and manage your subscription, including rescheduling your next payment. (If you reschedule your payment, we cannot guarantee that it will be dispatched within a few working days, depending on stock availability there may be a wait of up to 2 weeks).
If you have not set up an account yet, then you can create a new one via The Little Sensory Box website – making sure to use the same email address used to join the Baby’s First Year Subscription package.
If you have any issues rescheduling your payment, then please email us on email@example.com for help.
I need to update my address – is this possible?
Yes, this is possible. As above, you can log in to your account via the website and manage your subscription including updating your address. Any address changes must be done prior to your next payment being processed to avoid your box being dispatched to the incorrect address.
Any boxes that need to be resent due to customer error/incorrect addresses will incur and admin fee of £10 to resend as set out in our terms and conditions.
If you have any issues updating your address then please email us at firstname.lastname@example.org for help.
I’m having issues logging into my account – what should I do?
If you are seeing a message saying that your account does not exist, then you may not have created one. Please try creating a new account via the website using the same email address you used when you joined the Baby’s First Year Subscription.
If you continue to have issues please email us at email@example.com for help.
Will I get a reminder for when my next box is due?
Yes – you will receive an automated email reminder a few days prior to your next payment processed.
My payment has been declined – what do I do?
There are several reasons why your payment may have been declined. First of all, please make sure you have the correct funds available for your payment to be processed. If your card has expired or changed (e.g. you lost your bank card and received a new one) then your card details will need to be updated via your account for your next payment to be processed.
Sometimes cards can be declined if there has been suspicious activity on your card – you will then need to contact your bank for advice.
We will try to collect payments up to a maximum of 6 times. If your payment has not been successful after the 6th attempt, then your subscription will automatically be cancelled.
If you have any issues updating your card details, then please email us as soon as possible at firstname.lastname@example.org for help.
When will my Baby’s First Year subscription end?
Your subscription will end once your baby has received their 9-12 month box. You will not be charged again after this point. You will receive an automatic cancellation email once your payment for the 9-12 month box has been processed. This does not cancel your order and your final box will be dispatched within 1-3 working days.
Why has my subscription been cancelled?
As above, your subscription will automatically cancel either, after your final payment has been processed or, if your payment is not successful after the 6th attempt.
Can I cancel my subscription?
Yes, you can. We would hate to see you leave, but if you are thinking of leaving us then you can log in via the website and manage your subscriptions including cancelling your upcoming payments.
Please make sure you cancel your box within 48 hours of your next payment being processed to avoid any further charges. Alternatively, you can email us at email@example.com 1 week prior to your next payment being processed.
We cannot guarantee that your payment will be cancelled in time if you don’t email us within 1 week of your next payment due.
Cancelling your subscription does not cancel off any current payments that have already been processed.
What happens if I want to cancel my order after my payment has been taken?
Please email us at firstname.lastname@example.org quoting your order number as soon as possible if you wish to cancel your box after your payment has been processed.
If your box has already been dispatched, than you will need to refer to our returns policy.
We cannot guarantee that we will see your email before your order is dispatched but we will do our best to respond as soon as possible.
Will the age range of the Baby’s First Year boxes ever increase?
Yes, we are planning on expanding the ages from 0-12 months to 0-24 months in the near future.
Below you will find some of our frequently asked questions for The Little Sensory Box website:
What is sensory play?
Sensory play is defined as any activity that stimulates one or more of your child’s senses, such as; touch, taste, smell, sight and hearing.
Is sensory play beneficial for my child?
Absolutely, sensory play has many benefits for your little one, such as; developing fine motor skills, encouraging creativity, supporting cognitive growth and language development, increasing focus and attention and achieving calmness, as well as being fun and encourages bonding through play. The items within our boxes have been specifically picked to support your little one’s early development.
I’m new to sensory play – is The Little Sensory Box suitable for me?
Of Course – you do not need to be sensory play or early years expert to buy from us. We help you get started with your sensory play journey with any easy to navigate collection of sensory toys and resources.
How long will my order take to arrive?
Our turnaround time for processing standard orders (not including subscription boxes, pre-orders, or direct delivery items) are 1-3 working days (website will be updated for busier periods).
We currently use Royal Mail 48 hours to post your orders the parcels 2kg and under. You can expect to receive your box within 1-2 working days from your order being dispatched (this is not guaranteed and can increase during busier periods).
You will receive a shipping notification once your order has been fulfilled with a tracking reference number.
Orders over 2kg will be sent via courier, please allow 3-5 working days from your order being processed for it to arrive.
Some products such as direct delivery items may have a longer turnaround time for processing and dispatch - details will be found in the relevant product descriptions for processing and shipping times.
COVID 19 - Due to Covid 19 there maybe delays in receiving your order. Please refer to our Covid shipping policy page for the most up to date information.
What are direct delivery items?
Some items (larger items) are dispatched directly from our supplier – meaning we do not hold the physical stock for them. This allows us to offer a varied range of products that we may not have been able to offer otherwise. Any products that are shipped directly from our supplier will be detailed in the relevant product descriptions.
View our direct delivery items.
My order hasn’t arrived – what should I do?
We kindly ask you to wait up to 7 working days from your order being dispatched before contacting us. If 7 working days has passed, then please email us at email@example.com for more advice. Please make sure to include your order number within your email.
I would like to cancel my order – what should I do?
If you need to cancel your order, then please email us ASAP at firstname.lastname@example.org with your order details and the reason why you wish to cancel. We can not guarantee that your order will be cancelled in time before dispatch.
If your order has already been dispatched, then you will need to follow our returns policy.
I have cancelled my order, when can I expect to receive my refund?
Refunds can take between 3 to 7 working days to show in your account.
There is an issue with my order/an item missing/an item damaged – what do I do?
Please contact us at email@example.com with your full order details and any photos that may help us understand what has happened. Where applicable, we will replace, refund or issue credit for any missing/damaged items.
I have received my order, but wish to return it – what do I do?
Please refer to our returns policy.
If you have any questions in regard to any of our products and services, then please don’t hesitate to get in touch with us at firstname.lastname@example.org