COVID-19 SHIPPING POLICY - Updated November 2020
Please note we have a special shipping policy in place during these unprecedented times.
As the UK has now been placed into a new 4 week lockdown, we are finding a lot of disruption in delivery services as each county is under different measures.
We kindly ask you to be patient at this time and wait a minimum of 14 working days for an order to arrive before you contact us for replacements or refunds. No refunds or replacements will be issued until the time frame has passed.
Until further notice we will still only be shipping in the UK with Royal Mail 48 hour delivery.
We will be still dispatching orders daily (mon-fri) but please allow for longer processing times as we once again see delays from our suppliers and an increase in the volume of orders coming through.
We ask that you please be patient during this period, we will continue to work around the clock to get your orders out to you, but unfortunately these delays are out of our control.
We are constantly monitoring the situation and may need to make changes to turnaround times for processing.
We will endeavour to contact you as soon as possible if there is likely to be any significant delay in receiving your order.
We also ask you allow extra time to receive your items once despatched as Royal Mail are under immense pressure and delivery times may take longer than advertised.
We thank you for your support and understanding.
Any questions do get in touch at firstname.lastname@example.org
OUR CURRENT TURNAROUND TIMES FOR PROCESSING STANDARD ORDERS IS 3-5 WORKING DAYS.
Christmas Cut Off Dates:
We will be processing and dispatching orders up until the 23rd of December 2020 and will commence again from the 28th of December.
Guaranteed Christmas Shipping Option
During these unprecidented times we have added an extra postage option at checkout to guarantee your order arriving in time for Christmas. Orders will still be processed under our normal turnaround times however, it will arrive the next working day once dispatched.
Unfortuntley, due to the pandemic, we CAN NOT GUARANTEE any orders arriving in time for Christmas which are shipped via our standard shipping option (Royal Mail 48 hours) after the 3rd of December 2020.
There will be some brands and products that will be excluded from this option, please read the product description before ordering:
- Babies First Year Subscription (unless otherwise stated)
- KateHaa Rockers & Ramps
- Curiosity Corner Playdough Kits
- TickIt Sensory Mood Range
- Teddo Play Products
- Meowbaby Ball Pits & Kitchen Helper
- TickIt Sand and Water Trays
- TickIt Discovery Tables
- TickIt Light Panels & Tables
- TickIt Activity Wall Planner
- TickIt Heuristic Play Loose Parts Set
- TickIt Architect Set
- TickIt Rainbow Wooden Super Set
- TickIt 38 Piece Rainbow Block Set
Any customers who place an order with any of the above mentioned brands or products will be notified that their order will not arrive in time for Christmas.